After a fabulous juggling show at our local library (or "loco library" as Frances used to call it), we stopped by a sandwich shop (we'll call it "Schlubway") for a late dinner.
It was obvious that the girl working the counter was new because she took forever making our sandwiches and kept going to the back to ask "Shane" questions.
Since I don't go there very often, I asked her what came with the kid meals I just ordered (you know, besides the sandwich). She didn't know. Shane came out and said raisins and juice boxes. I was a little perplexed because the menu had pictures of chips or apples and milk. I asked about those options and he looked perturbed at me and said, 'Yeah, if there's any left' and disappeared again to the back.
OK.
I had the kids pick out some chips and they didn't want milk, but there was only one juice box in the fridge. I asked if there were any other drinks. The girl said that they could pick anything out of the fridge. They quickly picked out a soda and two apple juices in bottles. I again asked if these came with the kid meals. She assured me that they did.
She then rang up our order. All right, three kids meals at $4.19 each, one foot long at $5.00, my total was $27.95.
What the %&*$?!? I told her that couldn't possibly be right. She said that she rang it up just like Shane showed her. I said that there was no way that was correct.
She went again to the back to get Shane. She was explaining to him that I didn't like the total and that she had rung up the kids meals and then added the cost of the chips and drinks on top of them. I said, "What? Those are supposed to come with the kids meals. I specifically asked if they came with the kids meals."
Then Shane says to me quite curtly, "Don't get angry. You don't have to get mad."
I wasn't mad until he said that. I snapped at him, "What do you mean? I've just been overcharged by 10 bucks!"
He replies, "You haven't been overcharged anything. I haven't charged your credit card yet."
Oh, I'm sorry. My mistake. I guess it's OK to ring it up wrong. It's only bad if I complain about it and not let them overcharge me. My bad.
She rings it up again, correctly this time, and we're ready to leave when I realize she forgot the toys. Of course, my kids only eat food if there's a toy that comes along with it. Now I have to go back and ask for the toys. She throws some toys in the bags and apologizes for being new.
I get in the car and realize that instead of giving us the "iCarly" toys that they had advertised (which was the whole reason why my kids wanted to go there in the first place), she had given us toddler toys.
I give up. I didn't go back (and I probably won't be back).
I was going to complain on the Schlubway Web site, but I figured that Shane would just yell at the poor new girl working all alone in the store. So, I'll just complain on my blog.
There, I feel much better.
10 comments:
I would say "that's crap..."
Jared would probably say something about how much weight he lost.
Sounds like the types of mistakes I would do. (Don't hurt me!)
Ugh, so annoying. I think you still should complain.
I hate it when stuff like that happens.
I think you should still complain. Call the manager directly (as long as it's not Shane) or possibly the owner. I doubt you would get anywhere with the website.
There's a "Shmonic" near us that I refuse to go to anymore, because they almost always get the order wrong, and twice, I've had the "Server" ask for a tip.
One time I noticed on my bank statement that they had double charged my debit card.
B -- a six-inch or foot-long crap?
VORQUEL -- I didn't mind the mistakes, it was the rudeness of the manager guy when I pointed them out.
SHANA -- I just hope I didn't make the poor new girl cry. Shane's another story.
JILL -- oh my goodness, don't get me started on "Shmonic." I can never even get anyone to TAKE my order! I even walked in the kitchen and asked if anyone could help me and they all ignored me. They drive me nuts.
lois, you need to spend some time in my little city. it's like a time warp. teenagers are polite, people call you ma'am, it's bizarre.
cool out dude
Calgon, take her away!
The work ethic around here is sub-zero... So, what you described is business-as-usual around our town... I hate eating out. :oP
RENA -- sounds great.
PUTZ -- yes, I'm so over it now.
GEO -- yes, I need to be taken away! But not by the men in the little white coats.
SC MOMMIE -- oh, that stinks. Luckily I found another sandwich place with EXCELLENT service.
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